SLA Management

SLA Monitor Display

APT's SLA Management features allow users to track job performance versus the commitments they have made to their customers including real-time notifications when production starts to slip. APT enables all authorized personnel to view real-time production performance and make the necessary adjustments to avoid late delivery penalties.

Automatic real time job/piece status updates

  • Automated MMS or email notifications for job deadline or reprint issues
  • Manage problems before they escalate to a crisis

Easily manage or split jobs for proper load balancing

  • Easily add new lines to expedite job completion
  • Rush job rescheduling and priority reordering

Automatic multi-line reconciliation

  • No moving of files
  • Just move production to appropriate equipment and run

Intelligent Mail Barcode (IMB) piece level tracking

  • Leverage existing piece level tracking software to manage SLA performance
  • Piece level tracking through complete print & mail production processes

Real time SLA reports per customer

  • Automated status updates in real time
  • Assure timely completion of critical jobs
  • Avoid late delivery penalties
  • Job/piece level SLA hit/miss statistics

SLA performance reporting in graphs and text

  • All graphs supported by text reports
  • Drill down information features
  • Job and piece level SLA statistics
  • Easy to view graphic display of real time job progress